Refund Policy
Refund eligibility, cancellation terms, and processing for Page Maple Core engagements.
Overview
Page Maple Core provides professional reserve ledger services billed on a project or session basis. This policy explains when refunds apply and how to request them.
Deposit Refunds
A 40% deposit is required to begin project engagements (Reserve Ledger Organization, Cold Wallet Record Audit).
Full deposit refund: Available if you cancel before we begin document collection (Phase II). Request cancellation in writing to contact@page-maplecore.click.
Partial deposit refund: If cancellation occurs after document collection begins but before ledger construction (Phase III), we refund the deposit minus costs for work completed to date, calculated at our standard hourly documentation rate.
No deposit refund: Once ledger construction (Phase III) begins, the deposit is non-refundable because specialist time is committed to your engagement.
Session Cancellations (Reconciliation)
Monthly reconciliation sessions may be rescheduled with at least 48 hours notice at no charge.
Cancellations with less than 48 hours notice are charged at 50% of the session fee.
No-shows are charged the full session fee.
Full Engagement Refunds
If Page Maple Core cannot complete an engagement due to our own circumstances, we refund all fees paid for undelivered work within 14 business days via the original payment method.
Partial Refunds
If you terminate an engagement after partial delivery, you pay for work completed through the termination date. Any prepaid amount exceeding completed work is refunded within 14 business days.
Non-Refundable Items
- Work already delivered (completed ledger volumes, audit reports, reconciliation summaries)
- Third-party costs incurred on your behalf (travel, courier, printing)
- Materials purchased specifically for your engagement
Refund Process
- Email contact@page-maplecore.click with your name, engagement reference, and reason for the refund request.
- We confirm work completed to date and calculate any applicable refund within 5 business days.
- Approved refunds are processed within 14 business days via bank transfer to the original payer.
Rescheduling
Project timelines may be rescheduled by mutual agreement without penalty if rescheduling is requested at least 10 business days before the scheduled start of the affected phase.
Disputes
If you disagree with a refund determination, contact us to discuss. Unresolved disputes are subject to the governing law and jurisdiction stated in our Terms of Service.
Last updated: August 2026